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Privacy Policy - Chromology USA Inc.

Last updated: January 28, 2026This Privacy Policy explains how Chromology USA Inc. (“Chromology”, “we”, “us”) collects, uses, and shares personal information when you visit chromology.com (the “Site”) or submit your information through our forms and ads (including Meta/Facebook lead forms).
 
1) Contact usIf you have questions or requests about your personal information, contact us through our contact form or by phone:Phone: (313) 720-2653Mailing address: 27165 Wick Rd, Taylor, MI 48180
 
2) What information we collectA) Information you provideWhen you submit a form, request pricing or availability, or contact us, we may collect:
  • Full name
  • Email address (including work email when provided)
  • Phone number
  • Information you submit in your request (for example what you need help with and when you need it)
If you message us through chat or social channels, we may also collect the content of those messages.B) Information we collect automaticallyWhen you visit the Site, we may automatically collect:
  • Device and browser information
  • IP address and approximate location (city/region)
  • Pages viewed, clicks, and time on site
  • Referral source (how you found us)
  • Cookies and similar technologies used for site functionality, analytics, and advertising
 
3) How we use your informationWe use personal information to:
  • Respond to your request (pricing, availability, lead time, shipping or pickup options)
  • Contact you to follow up about your inquiry
  • Provide customer support
  • Improve our Site and customer experience
  • Measure and improve advertising performance
  • Protect against fraud, misuse, and security issues
  • Comply with legal obligations
 
4) ConsentBy submitting your information, you consent to Chromology collecting, using, and disclosing your personal information as described in this policy. You can withdraw consent by contacting us through our contact form or phone number, subject to legal or contractual restrictions.
 
5) How we share your informationWe may share personal information with:
  • Service providers that help us operate our business and Site (for example, website hosting, analytics, customer support tools, email systems, and advertising tools). They may only use the information to provide services to us.
  • Meta Platforms (Facebook/Instagram) if you submit a lead form through Meta. Your information may also be handled by Meta under their own policies.
  • Analytics and advertising providers used to measure performance and improve marketing.
  • Professional advisors (legal, accounting) when necessary.
  • Authorities if required by law, regulation, or legal process.
  • Business transfers if we are involved in a merger, acquisition, or sale of assets.
 
6) Cookies, analytics, and advertisingWe use cookies and similar technologies to operate the Site and understand how visitors use it. We also use analytics and advertising tools, including:
  • Google Analytics 4 (GA4)
  • Meta Pixel
  • Constant Contact (email tool)
  • Tidio (chat widget – may or may not be enabled on the Site)
These tools may collect information about your device and activity on our Site. You can manage cookies through your browser settings. If you disable cookies, some Site features may not work properly.
 
7) RetentionWe keep personal information only as long as necessary for the purposes described in this policy, then delete or anonymize it unless we need to keep it longer for legal or business reasons. As a general guideline, inquiry records may be retained for up to 24 months after the last interaction.
 
8) SafeguardsWe use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure.
 
9) Access and correctionYou may request access to, or correction of, your personal information by contacting us through our contact form or by phone at (313) 720-2653.
 
10) International transfersSome service providers may store or process information outside the United States. When information is processed outside the United States, it may be subject to the laws of that jurisdiction.
 
11) Changes to this policyWe may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.